EastWest Health :: Terms and Conditions

For Website Users

 The information contained on this website should be used for guidance only. It has been designed to provide users with information to help understand the theories and treatments of Traditional Chinese Medicine. Louise Hughes does not accept any legal liability or responsibility for any loss or damage incurred as a result of the use or inability to use the site or any material appearing on the site.

 Louise Hughes does not assume responsibility for the completeness, accuracy or usefulness of any information or material disclosed on the site.

 The contents of this site, including all written information and photographs are the property of Louise Hughes. No part of www.eastwest-health.co.uk or any material appearing on this site may be reproduced, stored in or transmitted to any other web site without prior written permission of Louise Hughes.

 External links may be provided for the convenience of users. Louise Hughes is not responsible for the availability or content of these external web sites, nor does Louise Hughes endorse, warrant or guarantee the products, services or information described or offered at these sites.

 Louise Hughes reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.

Louise Hughes takes your privacy seriously and is committed to protecting your privacy. This means that we will not distribute, trade, sell or rent your name, e-mail address or other personal information provided on this website to any third party.

Any personal information collected is used only for treatment purposes or referrals. Louise Hughes is the sole owner of all information collected on this site.

Terms and Conditions

- for Patients

- for Website Users

- for Buyers

view: shipping, delivery schedule, contact info, security, complaints procedure, returns policy,

For Buyers

 When you place an order with the EastWest Health online shop, you agree to accept the following terms and conditions.

view: shipping, delivery schedule, contact info, security, complaints procedure, returns policy,

Making A Purchase
EastWest Health aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to:

1) order an alternative,

2) have the products sent as soon as they become available or

3) to cancel the order.

All prices quoted are in British pounds sterling (£). We make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of EastWest Health and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa, Delta, Electron, MasterCard, American Express and Switch via a secure web server.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

If you wish to pay by cheque please call us on 07789 076410 to place your order. Cheques should be made payable to "EastWest Health".

Every effort is taken to ensure that the information contained in this web site is correct and up to date. EastWest Health cannot be held responsible for any loss or damage that may arise from the use of this information.

Shipping And Handling
EastWest Health only delivers within the UK and does not ship products internationally. Please note deliveries to the Scottish Highlands and Islands, N. Ireland, Isle of Man, Channel Islands and Eire incur very high carriage charges. For this reason these locations are not offered as options on the website. Please call for a quote and order by phone if you live in these areas. We apologise for the inconvenience.

Wherever possible all outgoing parcels are packed using materials re-cycled inhouse, reducing the waste we generate and our resource consumption.

We use first and second class post or courier services. In addition there is a standard £1 handling/packing charge on all orders.

Delivery Schedule
All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order. Orders placed after 1pm on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.

Credit Card Security
Your credit/debit card details are entered on a Paypal Secure ePayments web server. We accept Visa, MasterCard, Maestro, Solo and Electron through Paypal.

Contact Info
For general information contact EastWest Health by emailing us on enquiries@eastwest-health.co.uk or by phone on 07789 076410.

Complaints Procedure
We endeavour to respond to all complaints within three working days. Please email feedback@eastwest-health.co.uk or call us on 07789 076410. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

Returns Policy
We want you to be 100% satisfied with your order. So if you are unhappy with your goods for any reason, you can return any item in its original condition, within 14 days of receipt for a replacement or a full refund.

You also have the right to cancel your order within 14 working days and return the goods to EastWest Health for a full refund. Any refunds will be made within 30 days of cancellation. Your statutory rights are not affected.

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